Features - RoRotel

Best-in-Class Telephone Systems Features for Everyone

Explore the innovative features of RoRotel's unified Communication Platform that
fuels growth no matter which device you use.

All the VOIP Phone Features your Business Needs

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Call conferencing

Allow seamless connection of all heads/Managers across multiple locations. This reduces business travel time and cost. VoIP handset connected on our network offers 3-way conference call

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Voice mail to the e-mail

Dialing the code and listening to voice mail is a very old way, with our service client can get voice mail as an email attachment.

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Customized out of office hour messaging

With this feature, the client can play a closing message and terminate the call to voicemail or add email id or the emergency number for the caller

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Live call monitoring:

Managers can monitor the calls online/remotely, Best suitable for MNCs, this offer routing of incoming calls based on different time requirements. E.g. company having multiple support center offering 24/7/365 services can route calls based on geographic time zones.

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Dynamic call routing:

Dynamic Call Routing connects each phone call to the right person at the right time, accounting for factors like time of day, day of the week, caller interest, caller location, and many more.

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Unlimited free intercom:

With this feature, the client can make an unlimited extension to extension calls even if the extensions are at multiple countries, with no roaming or no international call charges.

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Auto attendant

Voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.

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Customized welcome message

Clients can customize the Welcome message for the caller, they can put a welcome greeting for their caller or they can put any defined announcement.

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User access

The client will have partial access to their account on the PBX from were they can monitor agents call or online offline status. They can also listen or download call recordings from there. They can also generate call reports or statistics.

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Auto-attendants and IVR

Greet customers professionally and automate call distribution to get scale into your business.

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CRM integrations

Life is so much better when systems talk to each other to automate tedious tasks such as writing call notes. If you use next-gen CRM we got the integration that can be customized based on your needs. Log calls and set notification so that your team is always on the same page.

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Inter-platform conferencing

Conference in customers with peers and agents across different phone systems and contact centers. Multi line set up with no channel limitation No limit to the number of lines and channels you use, easily scale up or down based on your business needs.

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Call forwarding

With this feature, the client can forward calls to any extension, landline number or Mobile number (call forward can be defined in 3 ways First- If the call is not answered by the extension for some defined amount of rings or seconds, Second- all calls coming to the company number should directly get forwarded on a defined destination, Third- if the line is unavailable it should be forwarded to a defined destination.

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Customized music on hold:

Music on hold keeps your callers entertained and informed while they're waiting to be connected. Whatever you want to talk about, whether it's your latest company news, information about a current promotion, or just basic contact details, music on hold is a highly cost-effective way to say it in a style that suits you. It's that simple.

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Call queue

Call Queuing is a sophisticated Queuing system that allows you to accept more calls into your telephone system than you have extensions or employees capable of answering them. It allows you to deal efficiently with calling peaks without losing valued customer’s calls and projects a professional image of your business. ? While they are waiting for a representative they receive personal messages about how many calls are in front of them followed by music while they are waiting. You never lose a customer because the system answers the call while you are busy.

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