The best experiences I've had in Pioneer
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Call Queues
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Call Queues
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Auto-attendaants
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Improving customer experiences in a mobile world.
Ensure your remote workforce are always ready to deliver high-quality customer service on mobile phones.
Improve customer satisfaction and business outcomes on mobile phone calls
The key to good customer and business outcomes are: timely access to critical information, consistent behavior, messaging and unified processes. Rostel brings all this and more to mobile phone calls so mobile employees have meaningful conversations that ensure important details are never missed.
Bring mobile capability to your customer experience
New digital technologies and growing customer expectations in the service space are driving the need for greater digital capabilities and a more seamless digital experience across all channels, including mobile phone calls.
A multichannel customer service strategy with mobile
In our post Covid-19 world, some customer service channels will have greater importance than others. Phone calls on mobile are the key to unlocking true flexibility for your remote based team. Pairing your mobile channel with the functionality, security and performance you would expect from a desk-based system or contact-center, is Rostel’s core value.
Voice artificial intelligence and call recording
Quickly capture, transcribe and share call notes to yourself, colleagues or customers. Store those notes securely in the cloud or through integrations with your existing business technology solutions. Improve customer satisfaction when requests made over the phone are actioned quickly, accurately and seamlessly across the entire organisation.
Guided conversations keep everyone on track
Excellence in customer outcomes is all about having informed consistent conversations and following up on promises. To achieve this, companies have had to rely largely on good people having a good day.
Rostel’s guided conversations ensure that the right questions are being asked and the right information is being given so good outcomes are assured.
Call disposition ensures promises are kept
No one enjoys writing up call notes and follow up, and this is made especially hard for mobile workers who are often on the move.
Rostel captures and transcribes key notes and follow up during the actual call, so documenting important information and tasks is easy when the call ends.
Integrate to Salesforce, Dynamics, Hubspot Verint, Nice, and other systems to completely automate the customer experience journey.
One platform does it all
Go Mobile
Use mobile,tablet and desktop apps so you can keep working whether you’re at the office, at home or on the road. But to customers, it looks like you’re sitting at your desk.
Go Mobile
Use mobile,tablet and desktop apps so you can keep working whether you’re at the office, at home or on the road. But to customers, it looks like you’re sitting at your desk.
Grows with you
Wherever your business takes you, we’ll be right there with you. Add lines, extensions and features whenever you need. Rostel scales with your business.
High call quality
Rostel provides reliable and high-quality voice service over the internet. Combine our business telephone and broadband solution to experience high-definition voice quality on your phone.
Frequently Asked Questions
What is VOIP?
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How does VOIP work?
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What does Rostel do?
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Who should use Rostel?
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How does pricing work?
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